Privacy Policy

Interact Soft Inc located in Issaquah, WA (“Interact Soft,” “We,” “Us” or “Our”) has drafted this Privacy Policy to explain how we use data you provide to us. This Privacy Policy applies to your use of the SmartRideshare service and software (“SmartRideshare” or “Service”). Please note – you may use the Service through the domain www.smartrideshare.com , through a different domain or sub-domain, through Facebook or through mobile phone applications. This Privacy Policy applies to any service or software that directly displays or links to this document.

Your privacy is very important to us. We have established this Privacy Policy to explain to you how your information is collected, protected, used and disclosed through our Service. The privacy practices of this statement apply to the Service and apply generally to our affiliates, subsidiaries, and joint ventures. By using the Service, you consent to the privacy practices described in this policy, as modified from time to time by us. Please carefully review this policy so you understand our data privacy practices. We DO NOT rent or sell your personal information to third parties. We may use personal information for new, unanticipated uses not previously disclosed in this Privacy Policy at any time. However should our privacy practices change, we will post the policy changes on the site www.smartrideshare.com (“Site”) and indicate the date the Privacy Policy was last updated. We encourage you to check back at our Site periodically if you are concerned about how your information is used.

This Privacy Policy describes the information we collect from you as part of the normal operation and what may happen to that information. This policy is detailed because we believe you should know as much as possible about our practices so that you can make informed decisions. All of our affiliates, subsidiaries, and joint ventures operate under similar Privacy practices as described in this Privacy Policy and, subject to the requirements of applicable law. It is our goal to provide a consistent set of privacy practices throughout our websites around the world.

When you accept this Privacy Policy and our Terms of Use Agreement (“Terms of Use”, “Terms”, “Agreement”, or “User Agreement”), you consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is effective upon acceptance during registration for new users and for all existing users is effective on the day any amendment to this Privacy Policy is posted on the Site.

Children or minors (persons under the age of 18) are not permitted to use the Service. We do not collect any information from children under the age of 18 and we require that all users represent to us that they are at least 18 years old.

When you access the Service, some information may be automatically collected, such as your computer’s Internet Protocol (IP) address, your computer’s operating system, the browser type, the address of a referring web site, and the time and date of your visit. When you access the Service using your mobile phone, you may allow the Service to acquire your location coordinates in real-time. We do not acquire your coordinates unless you have authorized our Service to do so. We may use this information to offer you services, protect, enhance or update the Service.

Cookies

A “cookie” is a small text file placed on your computer’s hard drive by a web server – which is acknowledged by your web browser. We use cookies for a variety of purposes, including, but not limited to the following: (a) To assist us in providing our services to you; (b) To allow you to change pages during your usage of our Service without repeatedly having to re-enter your password; (c) To track activity of our Service; (d) To introduce other services to you via the Service. You can usually set parameters on your computer that allow you to elect to accept cookies or to have your browser notify you each time a cookie is offered. You can also usually delete cookies from your hard drive. You can find instructions on how to accept cookies, on how to be notified that a cookie is being offered, and on how to delete cookies through your Internet Browser. If your browser does not accept cookies from the Service, some features we provide may not function properly. We do not control the use of cookies by third parties.

Pixels  (aka web beacons/web bugs/java script)

Pixels are tiny graphics with a unique identifier that are used to track the online movements of web users. Unlike cookies, which are stored on a computer’s hard drive, pixels are small graphics that are about the size of the period at the end of the sentence that are embedded invisibly on web pages or in HTML-based emails. Our third party analytics provider may place pixels on the Site that track what other websites you visit (both before and after visiting the Site). Our third party analytics providers use information obtained from pixels to help us improve our business and the Site. We do not control the use of pixels by third parties.
Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the Service, such as the links you click on. The code is temporarily downloaded onto your device from our server or a third party service provider, is active only while you are connected to the Service, and is deactivated or deleted thereafter.
Google Analytics uses cookies and pixels in order to collect demographic and interest-level information and usage information from users that visit the Service, including but not limited to information about the pages where users enter and exit the Service and what pages users view on the Service, time spent, browser, operating system, and IP address. Cookies and pixels allow Google to recognize a user when a user visits the Service and when the user visits other websites. Google uses the information it collects from the Service and other websites to share with us and other website operators information about users including, but not limited to, age range, gender, geographic regions, general interests, and details about devices used to visit websites and purchase items. We do not link information we receive from Google with any of your personally identifiable information. For more information regarding Google’s use of cookies, pixels, and collection and use of information, please review Google’s Privacy Policy. If you would like to opt out of Google Analytics tracking, please visit the following link: Google Analytics Opt-out Browser Add-on.
 

Many services that are part of the Service require you to register with the Service. As part of the registration process, you are required to provide personally identifiable information including your name, email address, phone number, home address and work address. You may also optionally provide your postal address, gender, age range, local employer, and Networks. 

When you provide us your email address, we validate your email address by sending a confirmation email to that address with a verification code. There are many websites today which offer free or paid email accounts which you can subscribe to should you require an email address.

Once you register with the Service, you are not anonymous to us. Various features within the Service may require you to provide appropriate information as indicated on the associated forms presented to you. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular feature or not to use the Service.

When you register, you are required to provide a password for your account. The password is confidential and never shared.

Ridesharing and Trip Tracking

Once you are registered, you may submit or we may collect information on trips you take. This may include the mode of travel, the origin address, the destination address, the date and time of the trip and the distance travelled. For certain ridesharing services, we collect additional information, including, but not limited to, the origin, the route, the destination, rating information, date and time of your rides, the riders in your car if you are a driver, the driver of your car if you are a rider, or the number of Ride Credits charged or credited to your Account. 

When you utilize features provided by the Service, information you provide may be shared with other users and Networks without requiring any further approval from you. For example, to facilitate  the formation of a carpool, the service may share your name, email address, phone number, home and work address with other users having similar locations. Similarly, to facilitate a bike incentive provided by your employer or your regional agency partner, these Networks have access to your trips and can see whether you took any bike trips and if you qualify for the bike incentive. To promote alternative modes of transportation or mobility programs, your trip reduction and emission saving achievements calculated through your trips may be published on the site along with your name and employer. Your current location as reported by your mobile phone may be shared with riders in your car so they know when you will arrive. These examples are not exhaustive and merely illustrate some ways your information may be shared.

Important Note – We convert the locations you enter or we collect into Latitude and Longitude co-ordinates which are public and which may be shown as a location on the map to users who find your trip as a match. Please note that the Latitude, Longitude co-ordinates we acquire have a high degree of precision (may be a few yards or meters from the locations you entered) and thus may be traceable to your home, your work place or your current location. If you want to avoid this high degree of precision for your locations, you may provide a more general street address without house number, cross streets or intersections, or a near public location you know.

Payment Information

For all of our services that require payment from you – in order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking and processing agents. They receive the information needed to verify, authorize and charge your credit card or other payment modes. We do not store payment information such as billing address, credit card number, and credit card expiration date. We do collect information required by these third parties in order to ensure validity of transactions.

Communications

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings in the Service, we may collect such information into a file specific to you.

We use encryption where appropriate to safeguard your data. We use procedural and technical safeguards to protect your personal information against loss or theft, as well as unauthorized access and disclosure to protect your privacy, including encryption, firewalls and secure socket layers, consistent with a Service of our size. We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company.  While we have mechanisms in place to safeguard your personal information, no transmission of data or service provided over the Internet or any other public network can be guaranteed to be 100% secure. When you provide your information to us, you do so at your own risk. 

We may use information you provide to facilitate the services you request, manage and administer your account and the Service, promote programs offered through the Service such as programs related to carpooling, vanpooling, biking, commuting to work efficiently, mobility programs and any other programs available through the Service. We may use information you provide to troubleshoot problems, identify abuse of our services, identify violation of our terms of use, promote safety associated with our services, measure user interest in our services and products and enhance the Service. We may compare and review your personal information for errors, omissions and for accuracy.

You agree that we may use personal information about you to improve our content and services. You agree that we may use your personal information to contact you and deliver notifications to you. We also reserve the right to send notifications of any changes or new features of our Service. By accepting the User Agreement and Privacy Policy, you agree to receive these notifications.

Your account may automatically be associated to one or more Networks listed in the Service based on information you provide. Alternatively, you may be able to join one or more Networks listed in the Service through an email address issued by the Network, a passcode issued by the network, employer directory or by provide other information that may validate your association with the Network.

Your Networks may use any information you provide to facilitate the services you request, troubleshoot problems, identify abuse of their services, identify violation of their terms of use, help promote safety associated with their services such as carpool and vanpool and to measure user interest in their services and products. The Networks may compare and review your personal information for errors, omissions and for accuracy.

Networks listed in the Service authorize individuals in their respective organizations as administrators of the Network independently. If you are associated with a Network listed in the Service, you agree that all your information maintained by us can be shared with the Network Administrator or person who has administrative access to your Network without any further approval from you. Your Network Administrators may use your information to manage and verify incentives or benefits, provide additional services related to the Service, perform administrative actions on your account, provide assistance to you or they may use the information for reporting purposes.

You agree that your Networks may use personal information about you to improve their content and services. You agree that your Networks may use your personal information to contact you and deliver notifications to you. By accepting the User Agreement and Privacy Policy, you agree to receive these notifications.

We may share much of our data, including personal information about you, with our affiliates, subsidiaries, and joint ventures that are committed to serving your online needs and related services and products, throughout the world. To the extent that these entities have access to your information, they will treat it at least as protectively as they treat information they obtain from their other users. Our affiliates, subsidiaries, and joint ventures follow privacy practices no less protective of users than our practices described in this document.

We share information with companies that help us process the transactions you request and protect our customers from fraud, such as sharing your credit card number with a service that screens for lost and stolen card numbers. If you go into a negative balance and owe us money, we may share information with processing companies including collection agencies.

We may disclose information in good faith to appropriate authorities in case of fraudulent transactions, illegal activities or other malpractices. In response to a verified request by law enforcement, immigration, customs or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose information we maintain about you, with a subpoena or comparable legal process.

We share aggregated statistical data with our business partners or for public relations. For example, we may disclose demographic information of our users or commutes. However, this aggregated information is not tied to personally identifiable information such as your name, email address or phone number. As with any other business, it is possible that in the future we could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by us, including customer account information, but would continue to be bound by this Privacy Policy unless and until it is amended as described above.

If third parties unlawfully intercept or access transmissions or private communications to trace your personal information, or an external user illegally acquires your personal information from the Service, we will not be liable for any eventual consequences.

You can review the personal information you provided us and make desired changes to allowed fields of this information, or to the settings for your account, at any time by accessing the Service and choosing the appropriate edit forms. If you deactivate your account or delete/change your data or content, we usually update our live databases immediately. However, some data may update more slowly, and some data may remain permanently in our archives and records. This is necessary in order to deter fraud, abuse or a breach of our contract, by ensuring that persons who try to commit fraud, abuse or breach of our contract will not be able to avoid detection simply by closing their account and opening a new account.

If you have any questions about this privacy statement or our information practices you can contact us by emailing us at our support email address – support [{at}] interactsoft [{dot}] com.

This document was last updated on March 31, 2023.